Update from Cafe24.

August 31, 2021 - A new Instagram Shopping chatbot has been added to Facebook Channel.

See below for more details.

■ Release date: August 31, 2021

■ Service: Facebook Channel>Instagram Shopping chatbot

■ How to use:  ▶ Go to Facebook Channel

 1. Accessing Facebook Channel from your Cafe24 admin page

        Smart Mode: [Facebook Channel>Instagram Shopping chatbot]

        Advanced Mode: [Channels>Facebook Channel>Instagram Shopping chatbot]

 2. Accessing Facebook Channel from Cafe24 Store

        Cafe24 Store: Search for "Facebook Channel" (Requires admin login) 

■ Main features on Instagram Shopping chatbot

    1. Automate replies to customers

     Automate responses to simple and recurring inquiries on Instagram using Instagram Shopping chatbot.

    2. Includes various chatbot dialogues

     Includes four different dialogues that respond back to users depending on how they interact with your account.

    3. Custom messages and customer support feature.

     Add your own custom messages and a customer support button to your chatbot dialogues.

※NOTE

  - '- You can use the Instagram Shopping chatbot feature if you have Instagram Shopping set up. Check the guides below for more information.

  ▶ How to set up Facebook Shops and Instagram Shopping.

  ▶ What is Instagram Shopping chatbot and how do I use it?

Cafe24 is continuously updating its services to ensure that you get the fastest and most convenient online store experience.

Please stay informed with our latest updates.